Returns & Refund Policy

At SnipStore, we want you to be completely happy with your purchase. If something isn't right, we're here to make it right.

🔄 Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

Unused and in the same condition you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

❌ Non-Returnable Items

The following items cannot be returned:

Items marked as final sale
Personalised or custom-made products
Hygiene-sensitive items (e.g. skincare tools, earphones) that have been opened

💷 Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the item arrived damaged or faulty.

🔁 Exchanges

If you received a damaged, defective, or incorrect item, we will replace it at no extra cost. Please contact us within 7 days of receiving your order with a photo of the issue.

📦 How to Return

Email us at snipstore78@outlook.com with your order number and reason for return
We'll send you return instructions within 1–2 business days
Pack your item securely and send it back using a tracked service
Once received, we'll process your refund or exchange promptly

🇬🇧 UK Consumer Rights

As a UK-based store, we comply fully with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving it, for any reason, and receive a full refund.